Privacy Policy

At Quynh Trang Le Shop (“we,” “us,” or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://quynhtrangleshop.com/ (the “Site”).

By accessing or using our Site, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to fulfill your orders, provide customer service, improve site performance, and comply with legal requirements.

A. Personal Information You Provide Directly

  • Contact Information: Full name, billing address, shipping address, email address, and phone number.

  • Order Details: Products purchased, sizing/variant selections, customization requests, and order timestamps.

  • Payment Details: Credit card numbers, expiration dates, billing zip codes, and payment transaction IDs. (Note: Payment data is encrypted and processed directly by our PCI-compliant payment gateways, such as Stripe or PayPal. We never store complete credit card numbers on our servers.)

  • Customer Support Inquiries: Any information, feedback, or photographs (e.g., photo proofs for misprinted/damaged goods) you send to our support email.

B. Information Collected Automatically (Device & Usage Data)

When you browse our Site, we automatically collect certain technical data via cookies, server logs, and web beacons:

  • IP address, browser type, operating system, and Internet Service Provider (ISP).

  • Time zone setting, referral URLs, pages viewed, search terms entered, and interaction duration.

2. How We Use Your Information

We use personal data for clear, legitimate commercial purposes:

  • Order Fulfillment: Processing transactions, arranging print-on-demand production with our manufacturing partners, generating shipping labels, and tracking delivery status.

  • Customer Support: Resolving issues regarding order modifications, size confirmations, tracking, and damaged/misprinted claims.

  • Risk & Fraud Prevention: Screen incoming transactions for potential fraud, unauthorized activity, and payment disputes.

  • Store Optimization: Analyzing aggregated browsing patterns to improve store navigation, page loading speeds, and overall shopping experience.

  • Marketing Communications: If you opt in, we may send promotional offers, new collection announcements, or service updates. You may unsubscribe at any time via the link in our emails.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share information with trusted third parties strictly necessary to operate our store:

  • Print-on-Demand & Fulfillment Partners: We share customer shipping names, addresses, and purchased items with our production and fulfillment network to manufacture and deliver your made-to-order goods.

  • Shipping Carriers: Companies such as USPS, FedEx, UPS, or DHL receive delivery details to transport packages.

  • Payment Gateways: Secure payment service providers process financial transactions under industry-standard encryption protocols.

  • Analytics & Hosting Providers: We utilize secure hosting environments and analytic tools (such as Google Analytics) to monitor store reliability and traffic patterns.

  • Legal Compliance: We may disclose your information if required to do so by applicable laws, subpoenas, court orders, or lawful requests by public authorities.

4. Cookies and Tracking Technologies

Our Site uses cookies (small text files stored on your device) to:

  • Keep track of items placed in your shopping cart.

  • Remember your browsing preferences and session state.

  • Analyze user traffic and site performance.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact your shopping experience, such as the ability to maintain items in your checkout cart.

5. Data Retention

We retain your personal order information for our operational records and accounting purposes unless and until you request the deletion of this data, subject to any legal or regulatory retention obligations (such as tax compliance and audit trails).

6. Your Privacy Rights

Depending on your jurisdiction, you may have specific privacy rights regarding your personal information:

A. European Economic Area (EEA) & UK Residents (GDPR)

If you reside in the EEA or UK, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction, updating, or complete deletion of your data.

  • Object to or restrict certain data processing activities.

  • Request data portability to another service provider.

B. California & US State Privacy Rights (CCPA / CPRA)

If you are a resident of California or states with comparable consumer privacy laws, you have the right to:

  • Know what categories and specific pieces of personal information we collect, use, and disclose.

  • Request deletion or correction of your personal data.

  • Opt out of the “sale” or “sharing” of personal data for cross-context behavioral advertising (we do not sell personal data for monetary consideration).

  • Exercise your privacy rights free from discriminatory treatment.

To exercise any of these rights, please email us directly at [email protected] with the subject line “Data Privacy Request”.

7. Security of Your Information

We implement reasonable technical and organizational security measures (including SSL 256-bit encryption and restricted data access protocols) to protect your personal information from unauthorized access, alteration, disclosure, or loss. However, no data transmission across the internet or wireless networks can be guaranteed 100% secure.

8. Children’s Privacy

Our Site is not directed to individuals under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can remove the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory adjustments. Any changes will be published directly on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or how your personal data is handled, please contact our privacy compliance team at: