1. Order Processing: Production vs. Shipping Time

Total delivery time consists of two separate phases: Production Time and Shipping (Transit) Time.

Business days exclude weekends (Saturday & Sunday) and official US federal holidays.

2. Shipping Rates and Estimates

Shipping costs are calculated at checkout based on destination, total weight, and product category:

• United States Domestic Orders: Standard shipping rates and promotional flat-rate or free shipping thresholds (if applicable) are displayed clearly on the checkout page before payment.

• International Orders: Shipping fees vary by destination country and parcel weight. Rates are calculated dynamically at checkout.

3. Order Tracking and Delivery Confirmation

Once your order has been printed, packaged, and handed over to the shipping carrier, you will receive an automated Shipping Confirmation Email containing:

• Carrier name (e.g., USPS, UPS, DHL, FedEx).

• Tracking number.

• Direct link to track your package journey.

Note: Please allow 24–48 hours after receiving your tracking number for carrier tracking portals to update initial scan events.

4. Order Cancellations and Address Adjustments

Because our store uses an automated print fulfillment system:

• Any request to adjust your shipping address, size, color variant, or to cancel your order must be submitted within 2 hours of completing your purchase.

• Contact us immediately at [email protected] with the subject line “Urgent: Order Change – [Your Order Number]”.

• Once an order has entered production or fulfillment after the 2-hour window, changes or cancellations cannot be accommodated.

5. Customs, Import Duties, and Taxes (International Shipments)

• Quynh Trang Le Shop is not responsible for any customs clearance fees, import tariffs, or value-added taxes (VAT) incurred on shipments outside the United States.

• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, handling fees, etc.).

• If an international package is refused by the customer due to customs charges, any return shipping fees assessed by the carrier will be deducted from any potential refund or may forfeit the item.

6. Delivery Issues, Lost Packages, and Wrong Addresses

• Incorrect or Incomplete Addresses: Please verify your shipping address carefully before completing checkout. We are not liable for packages misdelivered or lost due to customer address input errors. If a package is returned to our fulfillment facility due to an invalid address, the customer is responsible for the reshipment postage.

• Marked as Delivered but Not Received: If tracking shows “Delivered” but you have not received your package:

  1. Check around your porch, side doors, garage, and ask family members or neighbors.

  2. Contact your local postal carrier or delivery driver directly with your tracking number.

  3. If you still cannot locate the package after 48 hours, email us at [email protected] so we can help open an investigation with the carrier.

• Packages Lost in Transit: If your package stops updating for more than 10 consecutive business days (domestic) or 20 business days (international), please reach out to us for a complimentary replacement.

7. Damaged or Defective Items Upon Delivery

If your item arrives physically damaged, misprinted, or defective:

1. Contact us within 14 days of delivery at [email protected].

2. Provide your order number and attach clear, well-lit photos showing the defect and the shipping label on the package.

3. Upon verification, we will immediately produce and dispatch a replacement at zero additional cost to you.

8. Contact Information

If you have questions or inquiries regarding your order’s shipment status, please reach out to our support team:

• Store Name: Quynh Trang Le Shop

• Website: https://quynhtrangleshop.com/

• Email: [email protected]

• Mailing Address: 415 7th Ave NW, Ronan, MT 59864, USA

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)