FAQs

1. General & Ordering

What is Print-on-Demand (POD)?

Print-on-demand means each item is custom printed, assembled, and quality-checked specifically for you only after you complete checkout. We do not store pre-printed mass inventory, which allows us to offer unique graphic designs while minimizing material waste.

How do I know which size to choose?

Every apparel product page features a dedicated Sizing Chart with specific chest width, length, and sleeve measurements (in both inches and centimeters). We recommend measuring your favorite fitting garment laid flat and comparing it to our size chart before placing an order.

Can I modify or cancel my order after checkout?

Yes, but only within our 2-hour cancellation window.

  • Because our orders enter an automated print fulfillment queue shortly after purchase, any requests to update a shipping address, swap sizes, or cancel must be emailed to [email protected] within 2 hours of completing payment.

  • Once the 2-hour window has passed, items enter production and can no longer be edited, stopped, or canceled.

2. Production & Shipping

How long does it take for my order to be made and shipped?

Delivery time consists of Production Time plus Carrier Transit Time:

  • Production Time: 5 – 7 business days (printing, curing, quality control, packaging).

  • Domestic US Shipping: 7 – 12 business days via carriers like USPS, UPS, or FedEx.

  • International Shipping: 10 – 21 business days depending on customs and local post.

Business days do not include weekends or official US federal holidays.

How do I track my order?

As soon as your package is labeled and transferred to the postal carrier, you will receive an automated Shipping Confirmation Email containing your tracking number and a link to view tracking updates. Please allow 24–48 hours for the carrier’s portal to show initial scan progress.

Do you ship internationally?

Yes, we ship to most major global destinations. Please note that customers are responsible for any destination import taxes, VAT, or customs clearance duties imposed by local authorities upon package arrival.

My tracking number shows “Delivered,” but I cannot find my package. What should I do?

  1. Check around secondary entryways, porches, side doors, and with immediate neighbors or your building manager.

  2. Allow 24 hours—some carriers mark parcels delivered prematurely while still on the vehicle.

  3. If you cannot locate it after 48 hours, contact your local delivery postal station with your tracking number, then reach out to us at [email protected] so we can assist.

3. Payments & Billing

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover, JCB) as well as secure digital checkouts including PayPal, Apple Pay, and Google Pay processed through PCI-compliant gateways. We do not accept cash on delivery (COD) or bank wire transfers.

In what currency will I be charged?

All transactions, product prices, and shipping fees are denominated in United States Dollars (USD). If your card or bank account uses a different currency, your issuer will convert the transaction according to their prevailing daily exchange rate.

Is my payment information secure?

Yes. Our checkout utilizes end-to-end 256-bit SSL encryption. We never view, collect, or store your full credit card digits or security codes on our servers.

4. Returns, Replacements & Refunds

What is your return policy?

Because every product is manufactured on demand specifically for each customer, we do not accept standard returns or exchanges for buyer’s remorse or incorrect size selection. Please verify your design choices and measurements before purchasing.

What if my item arrives damaged, defective, or misprinted?

If your order arrives with a manufacturing defect, misprinted design, or transit damage:

  1. Contact us at [email protected] within 14 calendar days of delivery.

  2. Include your Order Number and attach clear photos showing the defective area alongside the shipping package label.

  3. Once verified by our team, we will immediately produce and dispatch a free replacement or process a 100% full refund to your original payment method.

How long do refunds take to appear on my statement?

  • Credit & Debit Cards: Usually 3 to 7 business days, depending on your card issuer.

  • PayPal & Digital Wallets: Typically within 24 to 48 hours.

5. Contact & Support

How can I get in touch with customer service?

  • Email: [email protected]

  • Mailing Address: 415 7th Ave NW, Ronan, MT 59864, USA

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Standard Time / MST)

  • Response Time: We strive to answer all email inquiries within 24 business hours.